Order Processing

Once you place an order, we begin preparing it for fulfillment. Orders may require confirmation before they are dispatched.

Please make sure that your name, phone number and delivery address are accurate when placing your order.

Shipping & Delivery

We arrange delivery through available shipping and courier services. Delivery time can vary depending on the destination, courier operations, weather and other circumstances.

Once your order has been dispatched, delivery will be made to the shipping address provided during checkout.

Shipping Charges

Any applicable shipping charges will be communicated during the ordering or checkout process.

Shipping costs may vary depending on the delivery location, order and available delivery service.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If an address is incorrect or incomplete, delivery may be delayed or the order may be returned to us.

If you notice an error in your delivery details, please contact us as soon as possible after placing your order.

Cash on Delivery

Where Cash on Delivery is available, payment is collected when the order is delivered.

Please ensure that someone is available to receive the package and complete the payment when required.

Delayed Deliveries

Although we work to have orders delivered as smoothly as possible, unexpected delays can sometimes occur.

Delays may result from courier operations, weather, holidays, incorrect address information, high order volumes or other circumstances outside our direct control.

If your order appears to be delayed, please contact our support team and we will assist you.

Missed Delivery

If a delivery attempt is unsuccessful, the courier may attempt to contact you or arrange another delivery attempt, depending on the courier's procedures.

Please keep your phone available after placing an order so the courier can contact you if necessary.

Damaged or Incorrect Orders

If your package arrives damaged, opened or contains an incorrect item, please contact us as soon as possible.

When contacting us, please provide your order details and clear photographs of the package and product where applicable. This helps us review the issue and determine the appropriate solution.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that changes or cancellations will be possible once an order has already been processed or dispatched.

Contact Us

If you have any questions about shipping, delivery or the status of your order, our team is available through the contact options below.