Return Eligibility

We accept return requests for eligible products when the item meets the conditions described in this policy.

To be considered for a return, the product should generally be unused, unworn and in its original condition.

• Item must be unused and unworn.
• Item should remain in its original condition.
• Original packaging should be retained where applicable.
• Return requests should be submitted promptly after delivery.

Return Request

Before sending an item back, please contact us and provide your order details along with the reason for the return.

Please do not send a product back without contacting us first, as this may delay the return process.

Items That Cannot Be Returned

Certain products may not be eligible for return because of hygiene, safety or product-specific considerations.

• Products that have been worn or used.
• Products that have been damaged after delivery.
• Products returned without their original packaging where packaging is required.
• Items that are clearly identified as non-returnable.

Damaged or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photographs or videos showing the issue. This allows our team to review the situation and determine the appropriate resolution.

Exchange Requests

Where an exchange is available, the replacement will depend on product availability.

If the requested replacement is unavailable, we may discuss another available solution with you.

Refund Process

Once an eligible returned item has been received and reviewed, we will determine whether the return qualifies for a refund.

If the refund is approved, the applicable amount will be processed through the appropriate payment method or refund arrangement.

Cash on Delivery Orders

For Cash on Delivery orders, the refund method may need to be arranged separately because no online payment was made at the time of checkout.

Please contact us with your order information so that our team can guide you through the available refund process.

Return Shipping

Return shipping arrangements may depend on the reason for the return.

If the item is damaged, defective or incorrectly supplied, please contact us before arranging the return so we can provide the appropriate instructions.

Inspection of Returned Items

Returned products may be inspected before a return, exchange or refund is approved.

Items that do not meet the applicable return conditions may not qualify for a refund or exchange.

Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Cancellation may not be possible once an order has already been processed, packed or dispatched.